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PSS Analytics & Reporting

Toronto, Canada

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"At Sanofi, We are guided by a deep appreciation and understanding of what it means to live with a rare blood disorder, and we learn by listening to the community – patients, caregivers physicians, and other healthcare professionals."

Shannon Resetich US Head Rare Diseases & Blood Disorders

"Patients are at the center of all that we do at Sanofi. Our teams are focused on advancing transformational therapies that can address serious unmet needs for people living with rare blood disorders, and expanding global patient access to our medicines."

Mouhamed Gueye US Head Medical Rare Blood Disorders


Reference No. R2734355

Position Title: PSS Analytics & Reporting

Department: Patient Support Services Specialty Care Canada

Location: Toronto, Ontario

About Sanofi Specialty Care

Sanofi's specialty care business unit focuses on rare diseases, rare blood disorders, neurology, immunology, and oncology.  Sanofi's ambition is to leverage science and innovation to improve people’s lives and be the industry leader in immunology and oncology. Its approach is shaped by a long history of developing highly specialized treatments and forging close relationships with physician and patient communities. 

At Sanofi, we chase the miracles of science to improve people’s lives.  We believe our cutting-edge science and manufacturing, fueled by data and digital technologies, have the potential to transform the practice of medicine, turning the impossible into possible for millions of people.  

Position Summary:

Sanofi’s Patient Support Services offers a comprehensive set of resources to support patients, their caregivers, and healthcare providers.  The Program provides resources to patients on product education, access to therapy and adherence support via the Program’s team.  The Program’s Operations team provides support to healthcare providers to assist their patients accessing prescribed therapy.  The Patient Support Services program is delivered by a contracted business partner.

The Lead, Patient Support Services (PSS) Analytics reports to the Head, Patient Support Services - Specialty and will be an integral partner to the PSS team, measuring the patient journey, conversion, and adherence analyses.  This individual will be responsible for proactively identifying areas of opportunity through use of patient services data, specialty patient workflows, and claims data, as well as for the reporting of PSS advanced analytics, KPIs and performing ad-hoc performance analyses on PSS tactics and program.

Key Responsibilities:

  • Act as strategic partner for PSS key activities, such as brand planning, performance reviews, and assessment of new initiatives.

  • Partner with Patient Services team to develop and measure KPIs associated with PSS strategies, tactics, and programs.

  • Measure and monitor against Service Level Agreements (SLAs).

  • Lead development, production, and maintenance of KPI reports for the Canadian PSS programs.

  • Perform ad-hoc sub-national analyses to proactively identify areas of opportunities and threats, leveraging PSS program and tactic utilization, field activities, and customer adoption metrics.

  • Partner with external provider to develop actionable plans to inform field effectiveness.

  • Conduct process flow mapping analyses to understand patient and HCP barriers to starting treatment.

  • Create dashboards to synthesize information and enable business decisions.  Be the expert on Sanofi patient services reporting and data generation tools.

  • Coordinate with data management and BU analytics to ensure insights are based on reliable, high quality information.

Key Requirements:

  • Strong strategic awareness, business acumen, and critical thinking.

  • Demonstrate initiative, teamwork and accountability.  Superb communication skills; oral and written, including presentation skills. 

  • Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment.

  • Understand the fundamentals of patient support journey.

  • Demonstrated ability to work in a matrixed environment with many cross-functional partners.  Be a self-starter, proactive in nature, and proactively participates in delivering the needs of the organization.

  • Ability to understand and influence decisions.

  • Build the necessary collaboration with partners in the US.

 Basic Qualifications:

  • Bachelor’s degree in Data Analytics, Business, Finance, or related discipline.

  • Minimum of 3+ years of pharmaceutical commercial operations, or consulting experience in a role of Commercial Analytics/Forecasting.

  • Experience working with specialty pharmacy data files (e.g. KROLL).

  • Experience working with CRM data systems (e.g. Veeva, Salesforce).

  • Familiarity with data visualization and business intelligence tools (e.g. Qlik Sense, Tableau).

  • Advanced knowledge of MS Office (Excel, PowerPoint, Word).

  • Proficiency in programming languages is an asset (e.g. SQL, SAS, Python, R, VBA).

Preferred Qualifications:

  • Experience in Business development, Patient Support Program analytics, Immunology or Specialty Care preferred.

  • Experience with pharmaceutical data sources (e.g. IQVIA,).

  • Experience using analytical platforms (e.g. Power BI, Qlik, etc.).

Pursue Progress

Discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Watch our ALL IN video and check out our Diversity, Equity and Inclusion actions at!

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants.  Accommodations for persons with disabilities required during the recruitment process are available upon request.

Thank you in advance for your interest.

Only those candidates selected for interviews will be contacted.

Follow Sanofi on Twitter: @SanofiCanada  and on LinkedIn:


At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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