Digital Product Owner - eCommerce

About the job

Context

eCommerce is key to the three GBUs, as highlighted in:

#1 The Digital Strat Plan Must Win program: “Best in class eCommerce, US First”

#2 Digital Tower November 2023 validated objectives for ‘24:

• Get to Best-in-Class Sanofi US OneShop

• Simplify US Landscape (bus & tech)

Mandate:

The Product Owner (PO) has ultimate accountability and responsibility to realize business transformation and value generation with business stakeholders.

Key projects for this role in 2024:

• Lead successful completion of US Automate Program  (H1)

• Drive assessment of US Vaccines eCommerce Landscape to identify opportunities for simplification (for ex. Unify). Support decommissioning

• Support the US Senior Product Owner in Best-in-Class US OneShop two-fold

• Contribute to OneShop Product Vision & Backlog Refinement identifying Epics & Features required for US B2B market place

• Lead the Vaccines program to cutover to US OneShop

• The role will work closely with Digital CX experts, Digital US team, Digital Product eCommerce teams and eCommerce business teams, being an expert on US eCommerce digital products & innovations.

Key responsibilities:

• The Product Owner (PO) ultimate accountability and responsibility is to deliver a workable product that delivers business value, every sprint. The PO is a member of the Agile Team responsible for defining Stories and prioritizing the Team Backlog. (S)He has a significant role in quality control and is the only team member empowered to accept stories as done.

• Owns the “Product” from a “What” and “Why” perspective (accountable for vision and requirements) for their specified product, or component (if multiple delivery teams involved in solution delivery)

• Works with scrum master and engineering delivery team daily, answering questions, addressing ambiguities, and being readily available when issues arise that could delay the project.

• Is accountable for delivering incremental value every sprint, aligning with the overall goals from the business

• Can negotiate Yes/No with the Business and/or the Digital Towers

• Works closely and owns relationship with Customer Experience

• Owns backlog prioritization of work

• Creates requirements and Jira stories

• Keeps the vision of the product up to date

• Owns of roadmap and sprint priorities

• Ensures follow up and reporting of KPI

• Ensures that Digital Product/computerized system meets all controls to address applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements

• Closely work with business owner to define the product vision, roadmap and prioritize the most valuable features to deploy for customers and company.

• Have a high passion to understand the internal and external customers’ needs, and always motivate team members to work on the valuable delivery.

• Enjoy working with diverse groups of people and toward a common goal. Comfortable with ambiguity and try to find a proper alignment toward the final goal.

• Foresee the full value chain and try to enlarge the product value to support business success.

• Cross GBU Mindset – understanding how local product improvements can be applied to the global model

• Program Lead for US Automate which increases customer self-service model Liaison, bringing Business and Digital key stakeholders together helping influence and negotiate business needs while aligning with Digital priorities

• Ability to work cross business unit, representing the needs of Vaccines while working towards a common core, thinking Sanofi First

• Critical incident coordinator, bringing the right teams together, gaining root cause analysis, resolution, and process changes

• Communicates effectively to all levels in the organization, keeping stakeholders informed of technology enhancements and technical issues that have business impact

• Prioritize and excel in delivering exceptional customer satisfaction

• Successfully navigate and drive organizational change initiatives

• Prioritize and coordinated product launch activities, supporting Marketing and eCommerce business and Digital teams

JOB-SPECIFIC SKILLS & COMPETENCIES

• Agile Mindset and Practices (Advanced)

• Consumer Experience (Advanced)

• Digital strategy & Governance (Advanced)

• Digital Project Management (Advanced)

• Application Design & Integration (Advanced)

• Compliance of Computerized systems (Intermediate)

TRANSVERSAL SKILLS & COMPETENCIES (SOFT & BEHAVIORAL SKILLS)

• Business Acumen (Advanced)

• Transversal collaboration (Advanced)

• Strategic Thinking (Advanced)

• Decision Making (Advanced)

• Business Partnering and Consulting (Advanced)

• Change Management (Intermediate)

Focus on required soft skills

• Good communication skills that can adapt to different teams and profiles.

• Ability to commit strongly and daily to the project, vision, team, and the business.

• Ability to say “no” in a way that will not discourage or upset the business, explaining why a feedback item will or will not be developed and effectively moving the team towards productive conversations.

• Ability to navigate and communicate smoothly from the small backlog items to the larger business goal aligned with the Digital priorities.

• Curiosity, asking the “Why” questions from the business to understand business rules better and the “How” questions from the development team to create a better vision of what the final product should be

• Ability to influence resources not under direct management to prioritize and support key initiatives

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SA

#LI-SA

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.