Customer Claims Support Analyst - Imaging

• Location: Chattanooga, TN
• Remote Work: Hybrid
• Travel Expected:  minimal
• Job Type: Full Time

About the Job

At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”.

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”.

We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.

To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world.

Our Team:

The Imaging – Customer Claims Support Analyst reports to the Ci2C Claims Supervisor.  This person will work closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in specific countries/regions.

Main Responsibilities:

• Deliver imaging support for US Customer Contact Management system (CCM) to CHC Americas per their respective Service Level Agreements (SLAs)
• Manage deduction support document for our Claims management process.
• Work with our business partners and customers to ensure Claims Analysts and/or business has information to analyze cash deduction for credit or request repayment.
• Participate in continuous improvement initiatives.
• Deliver imaging support for the Customer Cash Deductions (Claims) process to GBS HUB for CHC Americas as per their respective Service Level Agreements require.
• Execute in compliance with Sanofi policies and guidelines. 
• Complete all activities as per the global Core Model and operational KPIs.
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope.
• Identify process improvement opportunities through elimination of redundant activities.
• Participate in process automation initiatives and ensure seamless adoption and transition.
• Additional duties as requested by management team.

About You:

Experience

• Broad understanding of indexed imaging services, Customer Invoice to Cash process and activities
• Good business acumen
• Strong deductive and analytical skills
• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
• Working knowledge of Microsoft Office

Soft Skills

• Ability to interact with internal and external clients in a professional manner.
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset.
• Excellent oral and written communication skills
• Attentive to customer needs and feedback
• Ability to work independently and take ownership of tasks and processes.
• Ability to organize, prioritize and structure the tasks.
• Attentive to detail and works with precision.
• Action oriented, delivery driven, change agent.

Education

• Highschool diploma
• 1-3 years’ experience in Accounts Receivable / Cash Application
• Fluency in English required.

Pursue Progress, Discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-CHC

#LI-SA

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!