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Delivery Operations Head

Bridgewater, New Jersey

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Do you have what it takes for a successful career with Sanofi?

  • Courageous
  • Results-driven
  • Proactive
  • Problem-Solver
  • Leadership
  • Team player

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Culture: Play to Win

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  • Health & Wellness

    Comprehensive coverage including medical, dental, vision, and health and wellness programs.

  • Financial

    Sanofi wants to ensure employees are equipped for financial health, Sanofi provides a competitive 401K Match program and Financial Wel-Being Tools and Programs.

  • Culture

    At Sanofi, we demonstrate our commitment to inclusion and diversity through Culture groups and programs. There are many ways to make a difference and connect with other Sanofi employees: including ERG groups and 2 PAID days off to Volunteer.

  • Work/Life Balance

    Sanofi provides significant Work/Life benefits to help you excel beyond the workday. Including Workplace Flexibility through part‑time, remote work, flex‑time and job share options.

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"At Sanofi, We are guided by a deep appreciation and understanding of what it means to live with a rare blood disorder, and we learn by listening to the community – patients, caregivers physicians, and other healthcare professionals."

Shannon Resetich US Head Rare Diseases & Blood Disorders

"Patients are at the center of all that we do at Sanofi. Our teams are focused on advancing transformational therapies that can address serious unmet needs for people living with rare blood disorders, and expanding global patient access to our medicines."

Mouhamed Gueye US Head Medical Rare Blood Disorders


Our Team:

The Marketing & Commercial Strategy team creates and implements customer centric solutions to fully realize the potential of our innovative portfolio and future pipeline. This requires going beyond differentiated (BIC/FIC) vaccine assets to manage complex product operations and devising competitive customer experience advantages. The team includes marketing, early commercial leadership and product operations.  The product operations team provides a strategic advantage as part of brand value propositions delivering best in class customer experiences.  The leader of this team is accountable for product demand integration into global process, managing the partnership with distribution partners, executing the complex product delivery needs of the portfolio and designing/implementing delivery solutions to achieve best in class customer experiences vital to deliver the US Vaccine’s budget, directly impacting over $3B in revenue. 

Main responsibilities:

  • Ensure product supply and delivery plans are sufficient to deliver customer commitments and expectations including setting customer targets, establishing service level agreements with external partners (eg. DHL distribution), monitoring performance and triaging readiness for respiratory season volume shipments.
  • Manage distribution governance leading joint steering committee with supply chain.
  • Lead the process to forecast delivery needs and ensure there is sufficient capacity to manage business needs. 
  • Integrate and partner with Vaxserve to create One Sanofi product delivery solutions.
  • Represent the voice of the customer in brand customer journey’s and identify a strategic plan to produce best in class delivery results.
  • Implement industry leading solutions to delight the customer including inventory management, automated free returns, delivery integration into e-commerce solutions and supply chain management tool integration within Health systems.
  • Design Flu time to market and customer mix allocations managing continuous strategic alignment with manufacturing and supply chain to achieve prebook shipping commitments. 
  • Problem solve supply plan adjustments based on manufacturing releases, disease state evolution, market gaps and customer segmentation.
  • Lead the Beyfortus allocation and reservation program.
  • Lead the Mainline advance purchase program.
  • Create segment specific accommodations, including Long-term-care facilities, Employee Health, Pediatrics and Retail Markets
  • Provide concierge service offerings for prioritized customers define by brand strategies

About you

Basic qualifications:

  • A minimum of a Bachelor’s Degree is required
  • A minimum of 10 years’ pharmaceutical or vaccines experience across both marketing and sales
  • Experience working with global supply chain and manufacturing groups
  • A minimum of 5 years of progressive leadership /people management experience is required
  • This position may require up to 30% overall business travel

Preferred qualifications: 

·       Advanced degree (e.g. Master of Science, MBA, MD, PhD, PharmD)

·       Experience working directly with distributors and implementing customer delivery solutions

Professional Skills:

  • Excellent organizational and project management skills.

·       Strong interpersonal and communication skills.

  • Ability to lead in an ambiguous environment across different functions.

·       Strategic thinking and prioritizing capacity.

·       Demonstrated ability to work effectively with cross-functional groups which may include Marketing, Sales, Research & Development, Medical Affairs, Business Development, Market Research, Public Affairs, Life Cycle Management, and Finance.

Behavioral Competencies:

·       Performance orientation and ability to work and deliver along agreed timelines.

·       Confident, articulate, and comfortable in team environment.

·       Passion for networking and relationship building is strongly preferred.

·       Team oriented.



Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at!

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