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Program Demand Manager

Ridgefield, New Jersey, Swiftwater, Pennsylvania, Bridgewater, New Jersey

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"At Sanofi, We are guided by a deep appreciation and understanding of what it means to live with a rare blood disorder, and we learn by listening to the community – patients, caregivers physicians, and other healthcare professionals."

Shannon Resetich US Head Rare Diseases & Blood Disorders

"Patients are at the center of all that we do at Sanofi. Our teams are focused on advancing transformational therapies that can address serious unmet needs for people living with rare blood disorders, and expanding global patient access to our medicines."

Mouhamed Gueye US Head Medical Rare Blood Disorders


Demand Manager - Ridgefield, NJ


Demand manager is the focal point for markets supplied from Ridgefield, NJ

Demand management - medium & long term

Service Level Agreement (SLA): focal point for customers and the global Supply Chain for the annual process of defining the min and max levels of subsidiary stocks.

Sales & Operations Planning (S&OP): Focal point of the S&OP group process, in particular for the Lovenox network.

In connection with Supply Chain product managers and Hubs,

Customer focal point for arbitration negotiations between customer needs and optimal use of production resources.

  • Guarantor of compliance with the subsidiaries' stock policy and, in co-responsibility with the Factory Planning team, of the site's stock objectives.

  • Guarantee to alert customers when a risk of rupture or over-stock arrives as well as to propose an action plan to limit the associated risk.

Master Production Scheduling - short term

In connection with Supply Chain product managers and Hubs, customer focal point for defining and prioritizing short-term customer needs (<3 months)

Guarantee that the production plan constantly meets the latest priorities and customer needs

In connection with Supply Chain product managers and Hubs, customer focal point for monitoring the fulfillment of production and release commitments

In collaboration with the site store team, focal point of the clients' site for monitoring the completion of shipments to distribution centers.

Packaging coordination:

360 ° coordinator of CA change processes with key stakeholders - regulatory, market supply chain, CA suppliers, Ridgefield planning and supply team, Ridgefield quality, technique, production, etc.


Participation in cross-functional projects by ensuring respect for customer service

May be required to assist as a subject matter expert in the development and registration of new product launches.


Responsible for reporting on site Supply Chain performance indicators to the Global Supply Chain - customer service, outages, cycle time, inventory level, activity, etc.

Continuous improvement:

Participates in the establishment of a culture of continuous process improvement within Supply Chain teams and within quality


To perform the job activities: "being able to ..."

  • Use upward and downward information / communication techniques

  • Practice team management techniques (animation, motivation, delegation and setting of objectives, discipline), know how to motivate, federate and promote exchanges with the team

  • Negotiate, explain, argue, convince outside partners

  • Anticipate customer needs

  • Analyze situations and customer data, synthesize them, validate them and propose action plans

  • Demonstrate rigor in the sequence of activities, prioritize actions according to their importance

  • Act calmly in emergency situations

  • Demonstrate availability and flexibility regarding changes

  • Create a lasting relationship of trust with its interlocutors

  • Be exemplary in your behavior

  • Respect and enforce the procedures / processes of the activity

  • Adhere to and act in accordance with the Group's values


  • A BA Degree is required in Supply Chain and 5 years' industry experience

  • Knowledge of SAP and RapidResponse (Kinaxis)

  • Strong writing ability

  • Knowledge of Deviation and Corrective/Preventive Actions

  • Knowledge of GMP

  • Knowledge of quality and regulatory requirements and constraints

Preferred Qualifications

  • A Master’s Degree is required in Supply Chain OR 10 years' industry experience

Knowledge of quality and regulatory requirements and constraints

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.


At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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