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Manager, North America Operational Support

Orlando, Florida, Swiftwater, Pennsylvania



Sanofi, a global healthcare leader, discovers, develops and distributes therapeutic solutions focused on patients' needs. Our Sanofi Pasteur Swiftwater, PA site, where we both research and manufacture vaccines since 1897, has had a tremendous impact on global health and the quality of human life. Nestled among the Pocono Mountains in Swiftwater, Pennsylvania, Sanofi Pasteur is home to state-of-the-industry facilities—and a rich and unique history. Our Swiftwater campus is more than 500 acres, housing 44 buildings and encompassing more than one million square feet of building space. Many of our facilities, while bright and modern, still retain the rustic charm of the original stonework.

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  • Health & Wellness

    Comprehensive coverage including medical, dental, vision, and health and wellness programs.

  • Financial

    Sanofi wants to ensure employees are equipped for financial health, Sanofi provides a competitive 401K Match program and Financial Wel-Being Tools and Programs.

  • Culture

    At Sanofi, we demonstrate our commitment to inclusion and diversity through Culture groups and programs. There are many ways to make a difference and connect with other Sanofi employees: including ERG groups and 2 PAID days off to Volunteer.

  • Work/Life Balance

    Sanofi provides significant Work/Life benefits to help you excel beyond the workday. Including Workplace Flexibility through part‑time, remote work, flex‑time and job share options.

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"My family is everything to me. They are proud of the work I do, educating the community and ensuring that no Pompe patient is left behind."

C. Richard Cioci Clinical Science Associate – Pompe Ontario East & Atlantic

"I am continually impressed at the dedication that Sanofi has to the patients for whom we provide solutions."

Suncére Hernandez Area Business Manager, Multiple Sclerosis

"I give thanks to my powerhouse team for reminding me that I have a support system behind me, pushing me forward."

Bob Shustack Head of Global Support Functions Finance, North America


Major Responsibilities:

The Manager, North America Operational Support will be responsible to manage the operational support function of the Facilities & Equipment Platform at the Orlando facility.  Responsibilities include, but are not limited to, overseeing and performing daily operational support, including implementing the Orlando BSL2 program, provide site-wide decontamination and waste handling services, provide safety-related training, and implementing safety initiatives.  This position will interface between R&D and external support groups, such as Health/Safety/Environment, Security, Occupational Health, and managed service providers.  This position will assess and implement operational “best practices” policies & procedures are in line with company and regulatory requirements.  

This position is responsible to collaborate directly with managed service providers and laboratory personnel to ensure that the required daily operational support is provided.   

The position will also be responsible to collaborate with other colleagues at other R&D sites to collaborate on best practices and expertise. 

Key Accountabilities:

R&D Daily Operational Support

Provide daily operational support for the Orlando facility.  Collaborate and support other operational support personnel at the various R&D sites. Manage general R&D operational support activities for the site, such as material and waste management, facility cleaning and general facility housekeeping allowing the laboratory personnel to focus on primary activities Provide training to employees on the BSL2 program and activities Assess evolving needs of the Orlando site to provide optimal and efficient operational support Assess and implement continuous improvement and lean initiatives and processes at the Orlando site Key interface between laboratory personnel and external support groups, such as managed service vendors, to ensure daily support needs are met

R&D Health/Safety/Environment Support Program

Implement corporate and individual site safety initiatives in conjunction with global and/or site HSE functions. Manage BSL2 biosafety level facility activities and procedures in compliance with applicable regulatory, industry guidance and company requirements. Assist the HSE department in conducting annual safety risk assessments for R&D facilities/systems/activities to identify and mitigate potential safety risks Key interface between laboratories, Occupational Health, site biosafety committees and other external site groups for HSE-related activities such as employee medical surveillance and general HSE initiatives

Regulatory/Quality Management

Ensures adherence to all applicable quality, corporate, safety, and regulatory requirements. 

Participate in regulatory and corporate/site quality and safety audits/self-inspections


Education/ Experience:

B.S. in science related major preferred (e.g. Engineering, Biology, Chemistry) with 5+ years industry experience.

  • Clear communicator (written and verbal) – Communication skills required to be able to act as a liaison between different groups/stakeholders, such as laboratory and maintenance personnel.  Written skills required to create clear and concise documents. 
  • Creative and abstract thinking – Required to develop and implement innovative, creative and efficient solutions to issues.
  • Ability to focus on deadlines and deliverables – Candidate must be goal driven to ensure project timelines are met, and to resolve issues in order to meet schedules when needed.

Functional/Technical Skills

  • Understanding of facilities and equipment in the pharmaceutical industry.  Experience with testing laboratory facilities and equipment preferred.
  • Experience in biosafety practices and laboratory operations preferred.

Business process understanding


Biosafety certifications preferred

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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