Senior Product Account Manager
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Culture: Play to Win
Health & Wellness
Comprehensive coverage including medical, dental, vision, and health and wellness programs.
Sanofi wants to ensure employees are equipped for financial health, Sanofi provides a competitive 401K Match program and Financial Wel-Being Tools and Programs.
At Sanofi, we demonstrate our commitment to inclusion and diversity through Culture groups and programs. There are many ways to make a difference and connect with other Sanofi employees: including ERG groups and 2 PAID days off to Volunteer.
Sanofi provides significant Work/Life benefits to help you excel beyond the workday. Including Workplace Flexibility through part‑time, remote work, flex‑time and job share options.
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"I am continually impressed at the dedication that Sanofi has to the patients for whom we provide solutions."Suncére Hernandez Area Business Manager, Multiple Sclerosis
"Patients are at the center of our work. Our teams focus on advancing transformational therapies, and expanding patient access to our medicines."Mouhamed Gueye US Head Medical, Rare Blood Disorders
The Product Account Manager will be responsible for consistently managing a territory of healthcare facilities that purchase medication to treat rare disease patients with chronic life-long genetic diseases. The PAM is a highly motivated, analytically minded territory manager that will secure long-term relationships with Healthcare Providers and gained their trust and enhance their experience with Sanofi Genzyme. The PAM consistently tracks, evaluates, and interprets a patient’s adherence to therapy in addition to working cross functionally to identify barriers to treatment. This includes the formulation and use of advanced tracking tools to determine the root cause for deviations, analysis of territory trends, and reporting to appropriate parties. A successful PAM has the ability to multi-task while consistently utilizing strategic analysis and influence to deliver a best-in-class Customer experience.
Maintain strong relationships with purchasers, pharmacists, and pharmacy staff at healthcare facilities to obtain patient infusion information/barriers that is the foundation of our business strategy. This information is investigated by the PAM through relationship building and mutual goals that are identified during meetings/calls with the customer.
Advanced personalized communication plan for customer that delivers best patient and financial outcome for the business.
Leverage adherence influencers, as well as any additional issues that arise, and work to resolve with Patient Services, as necessary.
Outperform Customer Satisfaction KPI’s and Quality standards
Anticipate Customer needs and seek solutions to complex issues
Infusion and Adherence Data Quality
Promote and execute Infusion Reminder Communications to maximize revenue opportunities, increase adherence, while providing an invaluable service to enrolled accounts.
Communicates to cross-functional team to ensure orders received are on target with financial expectations. Pull forward or Push back to meeting quarterly goals.
Report product events under strict FDA guidelines and audits
Work with key stakeholders, i.e. Distribution & Transportation, to coordinate order processing and delivery ahead of patient infusion
Solicit, receive and process patient specific orders from multiple channels
Works with Customer to identify each patient/infusion date and delivery needs for the order upon receipt
Reduce emergency and weekend shipments
Work within CRM/ERP/Distribution and 3rd parties to receive and process orders overnight
Communicate dose/site changes to CM for approval via CRM
Track each shipment via Fed Ex and enact contingency if needed
CRM/ERP Data Management
Master technology and understanding of dual system functionality (SAP and Salesforce)
Demonstrates an acute attention to detail by actively utilizing and maintaining CRM database for territory; maintenance of existing accounts including contacts, order history, dose information, missed doses, adherence and interaction logs
Investigate and resolve first line technical issues and escalate any outstanding items
Reconcile all data from CRM tool (Salesforce) to revenue distribution system (SAP)
Analyze and interpret data for PPS, using statistical techniques for in-depth evaluation of territory accounts, recognizing trends and offering solutions to optimize patient adherence.
Create and decide which patient adjustments are entered after analyzing and communicating with key stakeholders to update and reconcile monthly Sales Comp.
Partner with Master Data as requestor to onboard customers, update state licenses and DEA information and document all changes complying to FDA audits
Partner with CI2C to update 340b Pricing, Direct Customer creation and inquires, invoice adjustments and manage Days Sales Outstanding (DSO) KPI for BU
Report adverse events, product complaints and manage all return goods process with our 3rd party vendors from receipt to credit in CRM
Lead Process innovation and process improvements
PPS Team Collaboration
Knowledge of business landscape, customer requirements, supply chain capabilities, identifies and develop solutions to customer needs. Developing PPS relationships to investigate and develop strategies to maintain patient’s adherence to therapy across assigned Regional territories.
Close collaboration on sharing Customer information on orders, infusion data and timely missed doses with CM/PEL
Lead information gathering and documentation for dose, weight, start and restart patients with drug on hand, patient switches and how it is communicated to Rare BU
Partner with PPS counterparts to identify and address barriers to treatment by being investigator/first point of contact and final decision maker of Missed Dose Process
Partner with PPS Team to onboard new customers and infusion sites and to continue process for the journey to treatment for patient.
Report and Document Adverse Events to PPS Team and Medical Information Team
Work with Fed Ex, transportation SMEs and Case Managers, provide recommendations to change delivery schedules in times of inclement weather and holidays to avoid missed infusions
Manage patient supply chain affiliations and coordinate Charitable Access program transitions to and from Commercial treatment
Bachelor's Degree and 5+ years of experience in an Account Management, Database or Business Systems Analytics, Operations, or similar role. Demonstrated advanced analytical and organizational skills with perceptive attention to detail. Ability to analyze and interpret data sets & reports
Excellent communication and interpersonal skills, with the ability to effectively communicate with individuals at all levels of an organization. Must be able to adapt to change and prioritize in a dynamic and complex environment. Ability to independently manage a territory and drive a successful outcome.
MS Excel strongly preferred.
Knowledge and use of Salesforce preferred.
Knowledge and use of SAP preferred.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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