Senior Director, Commercial Operations
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Head, Commercial Operations
The Head, Commercial Operations will lead a team of professionals committed to executional excellence with field platforms, tools, and processes aligned to the US Specialty Care business units and their objectives. The role will build, activate and optimize US commercial capabilities to support excellence in planning and execution of sales and marketing. The Head of Commercial Operations will contribute to the development of the 3-5 year US Commercial Strategic Plan. The role is responsible for daily operations of the following areas:
Data Quality Management
CRM and Field Enablement
Promotional Program Management
Field Digital Media Administration
Partner for Business Operations Shared Services
MCE / Omni-channel execution across Specialty Care
In this role, the successful candidate will ensure best in class services, working closely with colleagues in Business Operations as well as the VPs of Sales, Business Unit Heads, and Marketing Heads to develop and prioritize an evolving landscape of tools, data and services for the field teams. The Head, Commercial Operations will be the primary partner to Business Operations Shared Service colleagues to identify efficiencies across therapeutic areas, support innovations across business units, and support continued process improvement. The successful candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers; develop, and coach talent; foster a culture of inclusion, diversity and belonging; and oversee, guide the work of other colleagues to achieve meaningful outcomes and create business impact.
The Commercial Operations head will collaborate extensively with ITS to architect and enhance current CRM platform and other sales effectiveness systems. In addition, s/he will partner with senior sales and marketing leadership to identify and successfully implement opportunities for sales process improvement, fostering an organization of continual process improvement.
This position will serve as a member of the US Business Operations and Shared Services leadership team. This role will report to the Head, Business Operations & Shared Services for Sanofi Genzyme
Location: Cambridge, MA
Bachelor’s degree required
10+ years of experience in Biotech/Pharma industry
5+ years of experience leading teams
Knowledge of specialty care market
Strong analytical and strategic thinking
Previous Sales Operations (SFE) and/or Commercial Operations experience
Broad understanding of sales and marketing process
Strong understand of data strategy / management
Experience in business analytics and reporting
Understanding of ITS architecture and development of CRM platforms
Experience in omni-channel strategy development and execution
MBA or other advanced degree is preferred
Ability to collaborate with cross-functional groups and levels
Strong presentation skills
Strong project management expertise
Self-direction in ambiguous environments
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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