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Community Manager

Cambridge, Massachusetts

Job ID R2516672 Date posted 12/05/2019

Mission and Main Responsibilities:

Under the supervision of the Social Media Director, this position is responsible for executing the company’s social media strategy, including writing and/or editing all social content, creating social media campaigns, engaging our communities, posting and moderating content and assessing and reporting on campaign performance. 


  • Working with Corporate Communication and teams across the business to curate, write, edit and publish content on the corporate social media channels, assessing as appropriate for each platform
  • Develop and maintain a content calendar and strategy that ensures social channels are frequently updated with engaging, relevant content that clearly describes current milestones while at the same time supporting the Sanofi story
  • Once published, ensure successful moderation of content across channels, reporting engagement to relevant teams as necessary and managing responses to issues as necessary
  • Listen and follow the social networks on which the company is active or not (keywords related to Sanofi's activities). This listening is done with the current tools (Radarly) or future ones chosen with the Social Media Director
  • Measure and create dashboards to monitor the activity of the corporate campaigns he/she is responsible for
  • Alert his superiors in the event of a potential crisis concerning Sanofi, its managers and its activities on social networks. The Community Manager will propose response scenarios
  • Contribute proposals for the planning of corporate communications in relation with the Editorial Committee
  • Design and create digital highlights/programs for Sanofi's corporate social networks, its executives and for the group's activities
  • Manage agencies as needed including those who help with graphics and those who assist with moderation and analytics to ensure a thoughtful and consistent approach
  • Work with the Social Media Director to develop guidance documents including best practices on corporate social media, personal use of social media, and branding guidelines and work to effectively disseminate globally
  • Must have strong understanding of compliance issues/regulations to be able to champion best practices across the corporate social media channels


  • Experience with and understanding of the pharmaceutical regulatory environment preferred
  • Experience working in a large, diverse and complex organization


  • Approximately 3-5 years of communications or marketing experience, with strong social media experience and interest
  • Superior writing, editing and storytelling skills required with ability to tailor writing style to digital and social platforms
  • Excellent writing skills
  • A strong aptitude for and working knowledge of social platforms, digital tools, technologies, and content management systems is preferred
  • Stellar planning and organizational skills and a strong ability to multi-task between complex projects
  • Excellent interpersonal skills with the ability to work both independently and in teams
  • Bilingual English/French

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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