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Manager, Digital Operations

Bridgewater, New Jersey

Sanofi US' Bridgewater, NJ office location offers direct access to Somserset County's rich culture and diverse attractions. You can immerse yourself in art, explore history, and find fun entertainment and recreation all in one location. Sanofi US is proud to be a part of the Somerset County business community, which has so much to offer employees.

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Responsibilities

Job Title:Manager, Digital Operations

Department:     This role sits within the CHC U.S. Digital Commerce Unit and reports into the CHC Head of Digital Commerce.

Location:            Bridgewater, NJ

Job Summary

Sanofi Consumer Healthcare US is a leading marketer and manufacturer of a broad portfolio of branded over-the-counter (OTC) healthcare products, in such categories as allergy, upper and lower gastrointestinal, skin care, topical pain care, oral care and other OTC toiletry products.  The US CHC portfolio includes well-recognized brands such as: Allegra, Nasacort, Xyzal, Dulcolax, Zantac, Gold Bond, Cortizone-10, Icy Hot, Aspercreme, Rolaids, ACT, Unisom, and Selsun Blue. 

Sanofi Consumer Healthcare (formerly known as Chattem) was acquired by Sanofi in March 2010, employs approximately 825 associates, has a primary customer base of the typical US-based food, drug and mass merchandisers and has operations and corporate activities in six facilities located in Chattanooga, TN.

The Company was founded as the Chattanooga Medicine Company on February 21, 1879. On March 10, 2010 Sanofi-Aventis completed the acquisition of 100% of Chattem, Inc., which is now a wholly-owned subsidiary of the Sanofi-Aventis Group.

Job Responsibilities

The Manager - Digital Operations partners with the Head of Digital Commerce, Digital Commerce team members, brand teams, ITS, and agency partners in building out and executing on key digital fundamentals and transformational programs.

The Manager will work cross functionally with key internal and external stakeholders to help drive specific and changing digital priorities, gaps, and whitespace. Ultimately, the goal of the Manager is to assist the Country meet its business, marketing and eCommerce objectives through effective foundational and transformational accelerated digital marketing and eCommerce growth and local competitive advantage through world-class strategy, oversight, project management, and capabilities, including:

  • Brand and Enterprise site strategy, design, usability (UX & UI), and management strategy
  • Digital activation, measurement, and performance tracking
  • Media and sales conversion and eCommerce strategy
  • Digital content excellence
  • Departmental project management of priorities, timelines, capabilities, and deliverables
  • Ad hoc digital innovation projects (e.g. accelerator partnerships, cross-Company digital technologies, CRM, etc.)

Additional responsibilities include:

  • Be an advocate for the organization’s Global Digital Business Transformation vision, initiatives and value proposition, helping to remove barriers and align all Sanofi and partner teams
  • Define systems and platforms to track countrywide digital capabilities and eCommerce progress across all relevant Marketing, Sales and Support functions
  • Own accountability for delivery of key transversal and brand specific digital and eCommerce initiatives (e.g. enterprise site solution, site KPIs, site tagging, site data), including defining programs and projects, resource allocation, KPIs, and governance activities to measure the progress, implement executive decisions rapidly, and ensure quality
  • Develop robust, cross-brand, data acquisition strategy – working with internal and external stakeholders to define project scope, deliverables, resource needs, processes, milestones and success KPIs
  • Live by, communicate and reinforce winning principles and behaviors for Digital and eCommerce Transformation such as test and learn and build for the future

Job Qualifications

  • An undergraduate degree is required. A Graduate Degree (Master’s or MBA) is a plus.
  • 3-5 years of experience in digital strategy and executional role (with focus on site development and management) with significant cross functional engagement across brand, agency, and IT requirements
  • Fundamental project management skills – ability to broadly estimate scope, work to deadlines, and pivot unseen/unexpected obstacles
  • Proven track record of success in owning initiatives end-to-end, including defining objectives, project planning, resource allocation, KPI development and implementation
  • Strong understanding of website development, delivery, management and UX/UI fundamentals
  • Strong change management capabilities, and ability to successfully enlist the help of others without direct reporting lines
  • Strong communication skills – in particular, proven ability to communicate with a wide breadth of audiences: marketing, media, sales, technology partners, and agencies
  • Data-fluency and demonstrated understanding of the adoption of technology and its impact to operating models and organizational structures
  • Fluency in Google Analytics, tagging, and ability to tell stories with data
  • Exemplary project management skills, including ability to concisely advise on progress, roadblocks and success to drive project progress
  • Deep understanding and appreciation for achievement of Business goals and marketing and eCommerce objectives such as Revenue & Product Contribution, ROI and Trial, Retention and Loyalty

Sanofi US Services, Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce.  All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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